View Poll Results: Do you like the new customer service call center hours?

36. You may not vote on this poll
  • Yes

    8 22.22%
  • No, has impacted my decision to purchase items or caused me to shop elsewhere

    4 11.11%
  • Indifferent, never really used it to begin with

    24 66.67%
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Results 11 to 14 of 14

Thread: Call Center Hours Change

  1. #11
    Quote Originally Posted by Alan Harkleroad View Post
    Recently the Customer Service Center hours were curtailed. Consider this when answering the poll as Chris W. eluded too.

    ** Since the change has this had any effect on your ordering or receiving of support. **

    My answer is yes for me. I am on the east coast and get done with work at 4, 4:30pm on average, then go pick up my daughter from school, let the dogs out and try and settle in. By the time I have a moment to call about something in the evening they are closed. I cant imagine if I was on the west coast. But I know for me I can call during work all the time. They are not paying me to shop so I dont always see things from Lionel until the end of the day.
    no disrespect but that whats what cell phones are for

  2. #12
    RCCA Member talladegajavy2009's Avatar
    Join Date
    Jun 2015
    Prattville, AL
    I always order online. If I ever need to call, I call on my lunch break or my off day during the week.
    Author of Learning Leadership From Biblical Leaders: Lessons In Leadership Qualities

  3. #13
    RCCA Member Lastlap's Avatar
    Join Date
    Apr 2014
    UK 3/4 US 1/4
    Order online.

    Can manually enter my Platinum discount and new system doesn't mess up my billing & shipping address now, so rarely call in.
    "Bent fenders, hurt feelings... I love It." - Kevin Harvick

  4. #14
    Horrible change for those of us on the west coast. I used to call in on the way home from work, can't do that any longer.

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